FAQ
Frequently Asked Questions
We’ve gathered answers to the questions we’re asked most often. If you can’t find what you’re looking for, please don’t hesitate to get in touch. We’re always happy to help.
What can I use the Go Wagglo Bag for?
The Go Wagglo Bag is designed as a versatile travel companion for adventures with your dog.
It’s perfect for organizing every day essentials, such as treats, leads, toys, water, bottles, collapsible, bowls, waste bags, towels, and other outing travel necessities you could possibly need for your furry mate. Our bag will help you keep everything in one convenient place while you’re both on the go.
It’s innovative design means that the Go Wagglo Bag is not just amazing travel swag for your dog, but it can be transformed into many different configurations once you reach your destination.
The Go Wagglo Bag can be conveniently transformed into the perfect dog bed, or a dog kennel, a comfortable safe place where your dog can rest with their cosy blanket and favorite their toys
For product features, dimensions and care instructions, please refer to the individual product page.
Can I use the Go Wagglo Bag as a pet travel carrier while traveling in a vehicle?
No.
Please note that our travel bag does not come with any built-in clips or attachments to secure your pet while traveling.
You will need to use your own pet seat belt to safely use while driving.
Please make sure you secure your dog by buckling your dog directly into the car seat belt while traveling.
When will my order be shipped?
Orders are usually packed and dispatched within 1 to 3 business days.
Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow its journey.
Where do you ship?
Add present, Go Wagglo ships Australia-wide.
As we grow, we’d love to expand to international destinations in the future.
How much does shipping cost?
Shipping is calculated automatically at checkout based on your location and the size of your order.
From time to time, we may also offer free shipping promotions.
Can I change or cancel my order?
If your order hasn’t yet been packed or dispatched, we will do our very best to make any requested changes.
Please contact us as soon as possible after placing your order.
Do you accept returns?
Yes.
If you’ve changed your mind, eligible unused items can be returned within 30 days of delivery. Items must be returned in their original condition and packaging.
For full details, please visit our Shipping & Returns page.
What if my item arrives damaged or faulty?
If something isn’t quite right, please contact us within 7 days of receiving your order.
We’ll work quickly to organize a replacement, repair, or refund in accordance with Australian Consumer Law.
How can I track my order?
Once your parcel has been dispatched, we’ll send you an email containing your tracking number and courier details.
Are you a product suitable for all dog breeds?
Our products are designed to suit a wide range of dogs, but every product is a little different.
Please check the sizing guide and product specifications before ordering. If you’re unsure, feel free to contact us and we’ll happily help you choose the right option.
Do you test the product you sell?
We carefully select products that we believe for excellent quality, practicality and comfort for traveling with dogs.
We only stock products we’d be happy to use ourselves.
Please ensure to read product descriptions carefully to determine whether our products are the right fit for your pet.
How do I contact Go Wagglo?
The easiest way to reach us is through our Contact page.
We’ll always do our best to respond as quickly as possible.
Do you offer gift cards?
Not just yet, but it’s something we’d love to offer in the future.
Still have a question?
We’re always happy to help.
Visit our contact page and we’ll get back to you as soon as we can.
Happy adventures,
The Go Wagglo Team