Shipping & Returns

We know you’re excited to receive your order, and we are just as excited to send it on its way.

Shipping

Orders are typically packed and dispatched within 1 to 3 business days.

Once your parcel has been shipped, you’ll receive a confirmation email with tracking details, so you can follow its journey to your door.

Delivery times will vary depending on your location within Australia and the carrier’s network. While we do our very best to dispatch orders promptly, occasionally delays can occur during peak periods, or due to circumstances outside of our control.

At this time Go Wagglo ships within Australia and New Zealand.

Shipping Costs

Shipping costs are calculated at checkout based on size weight and dimension of your order.

From time to time, we may offer free shipping promotions. Any applicable offers will be displayed on our website.

Order Changes

Need to make a change to your order?

Please contact us as soon as possible after placing your order. Will always do our best to help, however once an order has been packed or dispatched, we may no longer be able to make changes

Returns

We want you and your four-legged travel companion to love your purchase.

If you’ve changed your mind, you may return eligible, unused items within 30 days of receiving your order.

To be eligible for a return, items must be:

Unused and in their original condition
Returned with all original packaging and tags were applicable
Free from pet hair, odors, or signs of use

Faulty or Incorrect Items

If your order arrives damaged, faulty, or we’ve accidentally sent the incorrect item, please contact us within 7 days of delivery.

Will work with you to resolve the issue as quickly as possible by arranging a replacement, repair, or refund where appropriate under Australian Consumer Law.

Refunds

Once your return has been received and inspected, will notify you of the outcome.

Approved refunds will be processed back to your original payment method. Please allow several business days for your bank payment provider to complete the transaction.

Original shipping charges are generally non-refundable unless the return is due to a faulty product or an error on our part.

Need a Hand?

If you have any questions about shipping, returns, or your order, we’d love to help.

Simply get in touch by our Contact page and will get back to you as soon as possible.

Thank you for choosing Go Wagglo.

We hope your next adventure is just around the corner.